Are you losing your logins in Rambox?
Why you may be logged out of your apps and what you can do to prevent it.
Rambox is designed to keep your sessions always open. However, in rare instances, this behavior can have conflicts and users may encounter being logged out of their apps. Please know that this behavior is uncommon and it can also occur due to various external factors.
Possible Causes
Version Changes: Switching Rambox versions (especially downgrades) can occasionally cause logouts in some app sessions. We always recommend staying updated to the latest version to ensure the best experience.
App Security Policies: Some apps (e.g., Gmail) enforce periodic logouts for security reasons, independent of Rambox.
User and Device Configurations: Security settings, such as inactivity timeouts may lead to app sessions expiring. Long periods of inactivity can also trigger automatic logouts.
We strive to ensure Rambox maintains app sessions. However, due to external dependencies and policies outside our control, reauthentication may sometimes be required. For improved session management, ensure Rambox is updated regularly and confirm that app-specific policies align with your usage. We apologize for any inconvenience in this subject.
If you experience this behavior frequently, we recommend performing a clean uninstallation of Rambox by following THIS TUTORIAL, and reinstalling the latest version.
If the problem persists, please contact our support team at support@rambox.app with details of the apps affected and steps to reproduce the issue. This helps us investigate and improve your experience.