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Troubleshooting

Are you losing your logins in Rambox?

Clear cache and local storage

Connectivity issues

Crashes and loading issues

Extensions issues

Insufficient hard disk space?

Internet connection to get the latest configurations?

Issues sharing your camera, microphone or screen?

License expired?

License validation failed?

No sounds from apps?

Not receiving emails from Rambox?

Offline mode

Passkeys and two-factor authentication (2FA) don't work?

Problems with payment?

Rambox is not updating automatically?

Troubleshooting tool

Why are pop-ups blocked?

Why can't my version get updates?

Your custom app doesn't retain login credentials?

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Troubleshooting

Solutions to the most common issues you may find while using Rambox.

Are you losing your logins in Rambox?

Why your apps may ask you to sign in again inside Rambox, and what you can do to keep your sessions open.

Clear cache and local storage

What Clear Cache, Clear Local Storage, Clear apps history and the profile maintenance options remove, and when to use each one.

Connectivity issues

Rambox says it's offline, can't connect or keeps checking the connection? Find out what's blocking it and get back online.

Crashes and loading issues

Fix apps that won't load, freeze or crash, and what to do when Rambox itself crashes or won't start, including safe mode.

Extensions issues

What to do when a browser extension doesn't show up, doesn't work or makes an app misbehave in Rambox.

Insufficient hard disk space?

Why Rambox warns you about low disk space, and how to free up space so it keeps working properly.

Internet connection to get the latest configurations?

Why Rambox asks you to get its latest configurations or shows "Restricted mode", and how to fix the connection so it can download them.

Issues sharing your camera, microphone or screen?

Give Rambox permission to use your camera, microphone and screen so your video calls and screen sharing work.

License expired?

What happens when a Pro payment fails or your trial or subscription ends, and how to keep or get back your Pro features.

License validation failed?

What the license validation banners mean, why Rambox may limit your Pro features or sign you out, and how to validate your license again.

No sounds from apps?

Find out why one app, or all of them, don't play sounds in Rambox, and how to turn sound back on.

Not receiving emails from Rambox?

What to do when a verification, password reset, invitation or support email from Rambox never reaches your inbox.

Offline mode

What Rambox does when it loses the internet connection, how long you can keep working offline, and why it signs you out after 48 hours.

Passkeys and two-factor authentication (2FA) don't work?

What to check when a passkey, security key or two-factor sign-in doesn't work inside an app in Rambox, and the current platform limitations.

Problems with payment?

Solve errors when paying for Rambox Pro with a credit or debit card, and update your payment method on the Billing page.

Rambox is not updating automatically?

Which Rambox installations update by themselves, which ones don't, and how to update manually when the automatic update fails.

Troubleshooting tool

Run Rambox's built-in Troubleshooting tool to check its connection to our servers, notification and media permissions, memory and disk space.

Why are pop-ups blocked?

Why Rambox blocks pop-up windows by default, how to open a blocked link, and how to choose what each app does with its links.

Why can't my version get updates?

The operating systems Rambox 3 supports, and what the "end of support" and "Your version is outdated" messages mean.

Your custom app doesn't retain login credentials?

Fix a custom app that shows the login page every time by setting the address it uses once you're signed in.

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Troubleshooting