Not receiving emails from Rambox?
What to do when a verification, password reset, invitation or support email from Rambox never reaches your inbox.
Rambox sends you emails to verify your address, reset your password, confirm an email change, invite you to a company workspace, send your company ID, and answer your support tickets. Receipts and invoices come from our payment provider, Stripe.
If one of these never arrives, check the steps below.
Likely causes
- The email went to your spam, junk or promotions folder.
- A filter or rule in your mailbox moved or deleted it.
- Your mailbox is full.
- Your company's email system is blocking or holding messages from outside senders.
- There's a typo in the email address you entered.
How to fix it
- Wait a few minutes. Emails can take a little while to arrive.
- Check every folder: spam, junk, promotions, updates, notifications, and any other tab or folder your mailbox has.
- Check the address. Make sure you typed your email correctly when you signed up or asked for the email.
- Send it again:
- Verification email: on the Verify your email screen, click Resend email. You can resend it once a minute.
- Password reset: request a new link from Forgot password? on the sign-in page. Reset links can only be used once and expire, so always use the newest one. See How to reset my Rambox password.
- Email change code: on the confirmation page, click Resend code. The code is sent to your new address.
- Allow our emails. Add rambox.app to your contacts or safe senders list, so our emails aren't filtered.
- Check your mailbox storage and make sure it isn't full.
- Check your filters and forwarding rules in your email settings.
- Using a company email? Ask your IT team to check whether messages from rambox.app are being quarantined or blocked.
Still nothing?
Email us at support@rambox.app from the address you're trying to use. That way we can confirm it's yours and help you directly.
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Still not working? Request support