Troubleshooting

License expired?
Article updated for v1.1.5. When Rambox tries to charge your subscription and, for any reason, the transaction is rejected, a notification will be displaye...
Mon, 27 Jun, 2022 at 9:51 AM
Problems with payment?
Article updated for v2.0.1. Rambox uses a third-party service (Stripe) to manage payments. If you aren't able to complete your payment (new subscri...
Wed, 4 Jan, 2023 at 3:37 PM
No sounds from apps?
Article updated for v2.0.9. If you are having problems with sounds inside Rambox, please check the following information, grouped by different behaviors...
Fri, 13 Jan, 2023 at 12:10 PM
Why popups are blocked?
Article updated for v2.0.1. Sometimes when you are using an app that opens pop-ups, you will see a message in Rambox saying:  This is because w...
Wed, 16 Feb, 2022 at 3:37 PM
Rambox is not updating automatically?
Article updated for v2.0.1. Recommended article: How to check for update? If you're having trouble updating automatically to a newer version of...
Wed, 16 Feb, 2022 at 3:44 PM
v1.3.2 New certificate signer: Rambox LLC
Please download version 1.3.2 from HERE In this version we changed our signer of the Windows Certificate from "Ramiro Pablo Saenz" to "Ra...
Mon, 1 Jun, 2020 at 4:49 PM
macOS: Issues sharing your camera, microphone or screen?
If Rambox cannot access the camera and microphone and cannot screen share, it means that don't have permissions for those actions. Rambox should prompt...
Tue, 15 Feb, 2022 at 8:11 PM
Your custom app doesn't retain login credentials?
This usually happens when the custom app's URL points to the login form or the homepage, instead of pointing to the URL the app use once logged. In Ram...
Fri, 18 Feb, 2022 at 7:50 PM
Extensions issues
As you may know, Rambox is an Electron-based app and, sadly, not all Chrome extensions are compatible with Electron, that's why we offer a curated list...
Fri, 22 Jul, 2022 at 12:27 PM