If Rambox fails to load an app, the app is unresponsive, or it does not work as intended, you may resort to the following troubleshooting steps:
First and foremost, open the web version of the app in your browser. To make sure whether this is a problem with the app you are trying to load or with Rambox, try opening the app’s URL in your browser (Chrome, Firefox, Safari, etc.).
- If the app doesn't work in your browser, this could be a problem with your internet connection or the website itself. We recommend checking for connectivity issues or contacting the website's support as well.
- If the app works in your browser, you can try the following steps to fix the problem in Rambox:
1. Remove the app and add it again
Sometimes, somehow, apps fail to get our configurations.
1- Remove the app following THESE STEPS.
2- Add the app again following THESE STEPS.
2. Change the app's profile
1- Change the app's profile following THESE STEPS.
2- You can also try using a "private" profile.
3- Save the changes and reload the app.
3. Free up RAM memory
You may have run out of memory and Rambox cannot load your app properly. You can:
- Disable every app and workspace except the one that shows issues.
- Exit other apps or programs that are running on your computer.
- Disable extensions.
4. Free up disk space
Your disk drive may be nearly full and Rambox cannot load your app properly:
- Make sure that you have a considerable amount of free space in your hard disk.
- Free up space from the drive where Rambox is installed.
5. Restart Rambox
1- Quit Rambox by clicking "File" > "Exit" in our top menu.
2- Initiate Rambox again.
3- Try loading the app where the issue appeared.
6. Restart your computer
Sometimes, other programs or apps running on your computer may interfere with the proper loading of apps.
1- Restart your computer.
2- Initiate Rambox.
3- Try loading the app where the issue appeared.
If Rambox crashes, becomes unresponsive, or fails to initiate, you can also try the following steps:
1. Uninstall Rambox and reinstall it
There may be a problem with your installation.
1- Uninstall Rambox following THIS TUTORIAL.
2- Install the latest version of Rambox by downloading it from HERE.
2. Uninstall extensions
One of your extensions could be causing a problem.
1- Uninstall all your extensions.
2- Add them one by one to see which one is causing trouble.
3. Disable hardware acceleration
There may be a problem with how your hardware works with Rambox.
1-Click on your profile picture and access our “Settings”.
2- In the “Compatibility” settings, disable “Use Hardware acceleration”.
3-Restart Rambox.
If, after following all these suggested steps, you still have issues, contact us at support@rambox.app and our team will gladly attend to your case.